Warranty Rules & Information #
Machine Warranty #
Our HW300 and HW600 Hydrogen Optimization Machines come with a one-year limited warranty from the date of purchase, covering defects in materials and workmanship under normal use.
To keep your warranty valid, the following conditions must be met:
- Always use high-purity distilled water (or equivalent) to prevent mineral buildup.
- Follow all maintenance guidelines in the user manual, including cleaning schedules, proper storage, and correct water filling levels.
- Do not open or attempt repairs yourself — this will void your warranty.
- Avoid using incompatible accessories, unapproved attachments, or any third-party parts not provided by Axiom H2.
- Operate the machine only in a clean, dry, well-ventilated environment. Avoid extreme heat, humidity, or dusty conditions.
- Prevent water or other liquids from entering the vents or electronics of the device.
Warranty will be void if:
- Tap water, mineral water, or any unapproved liquids are used.
- Physical damage occurs due to drops, impacts, spills, or improper handling.
- Unauthorized modifications, repairs, or servicing are performed.
- The device is used outside recommended environmental conditions.
- Damage is caused by neglecting routine cleaning or maintenance.
For detailed maintenance instructions, refer to our extended User Manual.
Hydrogen Water Bottle Warranty #
Our Hydrogen Water Bottle is designed for up to 3,000 hours of use and comes with a one-year limited warranty, provided the product is maintained and used according to guidelines.
Warranty will be void if:
- Unfiltered water is used or the included filter is not installed.
- Water containing chlorine is used, which can damage electrodes.
- The backwash cycle is not performed every 100 hours of runtime.
- The super-saturated cycle mode is run twice in a row (“double cycling”), which may damage the unit.
- Improper maintenance procedures are followed, such as:
- Opening the device without using the pressure valve
- Using fast charging methods
- Placing any components in the dishwasher
For detailed maintenance instructions, refer to our User Manual.
Consumables & Accessories #
Consumables and Wearable Accessories such as SSH tablets, nasal cannulas, diffusion rods, goggles, and moisture capture cups do not carry a warranty due to their nature and regular wear-and-tear.
To ensure the longest possible lifespan and best performance from your accessories, follow the care instructions in our Maintenance Guide.
How to Claim Your Warranty #
- Register your product within 30 days of purchase to activate your warranty by clicking here.
- Keep your proof of purchase (receipt or order number).
- If an issue arises, contact [email protected] with:
- Your product details
- Proof of purchase
- A description of the issue
- Our support team may offer troubleshooting steps or request that you return the product for evaluation.