Who We Are
Our website address is: https://axiomh2.com.
For any privacy-related questions, you may contact us at: [email protected].
Information We Collect
Personal Information
When you interact with our website or app, we may collect personal information including:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely via third-party providers)
- Account login details
Order Information
When you place an order, we collect information necessary to:
- Process and fulfill your order
- Provide shipping and tracking
- Communicate order updates
- Prevent fraud and ensure security
Health Integrations and Health Data
Axiom H2 offers optional integrations with health data platforms, including Google Health Connect (Android) and Apple HealthKit (iOS). If you choose to enable these integrations, the app will access only the specific health and fitness data that you explicitly authorize.
Health data we access
Depending on the permissions you grant, Axiom H2 may access:
- Heart rate
- Sleep sessions
- Height
- Weight
- Steps
- Distance
- Floors climbed
- Active calories burned
- Total calories burned
- Exercise or workout sessions
We access this data only after you grant permission and only to the extent necessary to provide the features described below.
How we use this data
We use health data to personalize your in-app experience, including:
- Providing activity-based insights and guidance
- Providing sleep and recovery-related suggestions
- Personalizing your profile using body metrics
- Reducing the need for manual data entry
Health data may be processed by automated systems, including in-app algorithms and chatbot features, to generate personalized insights and recommendations.
Axiom H2 does not provide medical advice. Any insights or suggestions are for general wellness and informational purposes only.
Platform-specific compliance
For iOS users:
Health data accessed through Apple HealthKit is used solely to provide health and wellness features within the app. We do not use HealthKit data for advertising, marketing, or data mining purposes, and we do not sell this data.
For Android users:
Health data accessed through Google Health Connect is used solely for app functionality and personalization features.
Legal basis and consent
We process health data only with your explicit consent. You may withdraw this consent at any time.
Whether providing health data is required
Connecting a health data platform is entirely optional. You can use Axiom H2 without enabling these integrations.
Collection, storage, and sharing (Health Data)
We do not sell health data and do not use it for advertising purposes.
We do not share health data with third parties except:
- Service providers that support core app functionality (under strict confidentiality obligations)
- When required by law
If health data is stored on our systems, it is retained only as long as necessary to provide functionality and personalization, after which it is deleted or anonymized.
Your choices and controls (Health Data)
You can:
- Decline or revoke permissions at any time within your device settings
- Disconnect integrations within the app
- Request deletion of stored data by contacting [email protected]
How We Use Your Information
We use your information to:
- Process transactions and fulfill orders
- Provide customer support
- Improve our website and services
- Send order confirmations, shipping updates, and related communications
- Send marketing emails (only if you opt in)
You can unsubscribe from marketing emails at any time.
Payments
We do not store full payment details such as credit card numbers. Payments are processed securely through third-party payment processors.
Shipping and Order Fulfillment
To fulfill your orders, we share necessary customer information (such as name, address, and contact details) with shipping providers, including:
- UPS
- USPS
- DHL
This information is used solely for shipping, delivery, and tracking purposes.
Comments
When visitors leave comments, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
Media
If you upload images, avoid including embedded location data (EXIF GPS).
Cookies
We use cookies to:
- Enable website functionality
- Store preferences
- Support shopping cart features
- Analyze site performance
You can control cookies through your browser settings.
Analytics and Tracking
We may use third-party analytics tools to understand site usage and improve performance.
Embedded Content
Embedded content from other websites behaves as if you visited those sites directly and may collect data.
User Accounts
Users may create accounts to manage orders and preferences. You may view, update, or delete your personal information at any time (except your username). To delete your account, contact [email protected].
Who We Share Your Data With
We share data only when necessary, including with:
- Payment processors
- Shipping carriers (UPS, USPS, DHL)
- Service providers supporting our operations
- Legal authorities when required
We do not sell your personal information.
Data Retention
We retain data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Prevent fraud and ensure security
Your Rights
You may have the right to:
- Access your data
- Request correction or deletion
- Request a copy of your data
To make a request, contact [email protected].
Where Your Data Is Sent
Data may be processed by third-party providers located in different countries.
Security
We take reasonable measures to protect your data, but no system is completely secure.
Updates to This Policy
We may update this policy periodically.
Contact Information
For questions, contact: [email protected]
Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare provider before beginning any new therapy or making decisions about your health.