Most Common Questions
Find answers to our most frequently asked questions.
Here’s a simple breakdown:
Hydrogen Output
- HW300 – Delivers 300 mL/min of hydrogen gas. Compact and portable, it’s designed for convenient personal or home use.
- HW600 – Produces 600 mL/min of hydrogen gas, offering double the output. This allows for shorter sessions or more frequent use, and is often preferred by those who want higher-capacity performance.
Included Accessories and Features
Both models include accessories that allow multiple types of hydrogen use, such as inhalation, ear application (with headphones), eye application (with goggles), and water infusion.
The HW600 also includes a digital hydrogen meter, which provides an approximate indication of hydrogen concentration levels in real time. While not intended as a precise scientific measurement, it can give users added reassurance that hydrogen is being produced during use.
In addition, HW600 customers receive access to a learning course at the Molecular Hydrogen Institute—an educational resource for anyone interested in exploring hydrogen use more deeply.
To request access to the course, please send us an email at [email protected] with your full name and email.
Both models deliver the same type and purity of hydrogen gas. The difference is simply the output volume:
- HW300: 300 mL/min
- HW600: 600 mL/min
This means the HW600 produces hydrogen twice as fast. To receive a similar total volume of hydrogen, a session on the HW300 would need to be about twice as long as one on the HW600.
So yes — you can achieve a comparable experience with either device; the HW600 is just more time-efficient.
For new users:
- Start gradually with 15–30 minutes per session to get comfortable.
- Focus on relaxed, steady breathing.
- Over 1–2 weeks, you can increase to 1–2 hours daily, based on preference.
- Some users prefer using the device several times a week instead of daily.
Your routine can be flexible—there’s no single “right” way. The best approach is to experiment and see what fits your lifestyle.
Yes, this is completely normal. The HW300 and HW600 are designed to deliver pure hydrogen gas gently and subtly, which means you may not feel a strong airflow. Unlike oxygen, hydrogen is a much lighter gas, so it diffuses differently and is not always perceptible during inhalation.
For those who prefer a stronger flow sensation, our commercial units provide a more noticeable hydrogen output.
If you have any concerns about your machine’s function, feel free to reach out to us at [email protected]. We’re happy to assist!
Yes, our machines include a converter, making them compatible with all power outlets, including 230V circuits in the UK and EU. Additionally, you will receive a power cord appropriate for the country you live in.
There is no guarantee of specific health results with any H2 system. Every body is different, and responses to hydrogen therapy can vary based on many factors like lifestyle, existing conditions, and overall health.
That said, we’ve seen incredible feedback from customers around the world—but we always recommend trying the product consistently and seeing how your body responds.
Both options deliver molecular hydrogen, but in different ways:
- Machines – Provide a steady stream of hydrogen gas for inhalation or water infusion, making them practical for longer or repeated use.
- Supersaturated Hydrogen (SSH) Tablets – Taken orally, where they release hydrogen in the stomach. Some people find this convenient when traveling or looking for a quick option.
Machines are often preferred by those who want unlimited access without restocking, while tablets are portable and simple. Many of our customers like using both, depending on the situation.
If you’d like help comparing options, feel free to reach out at [email protected]—we’ll guide you.
Yes, we do. We offer payment plan options through PayPal and Klarna. You can view more details about these options during checkout, as the availability and terms may depend on your credit score.
We only accept affiliates who have used our products consistently and can speak from real experience. This helps us maintain authenticity and trust.
If you’ve been using our products and are interested in sharing them with others, email us at [email protected] to learn more.
Our machines are designed for minimal maintenance, but regular care ensures optimal performance and longevity.
Water Quality: Always use pure distilled water to prevent mineral buildup and extend the lifespan of the machine.
Cannulas & Accessories: Should be disinfected regularly and given a deep clean every few months to maintain hygiene.
Infusion Rod (for Water Infusion): If using mineralized water, occasional cleaning may be needed to prevent clogging.
HW300 & HW600: These models require very little upkeep beyond keeping the water level between minimum and maximum marks.
Commercial Units: Built for heavy daily use, these may require periodic checks, especially in professional settings.
If you have any specific questions about maintenance, feel free to reach out to us at [email protected]—we’re happy to assist!
Yes, we ship worldwide and work with a DHL agent for orders outside the U.S.
For Costa Rica, machines are exempt from import duties, but for other countries, import taxes and regulations vary based on local laws. We recommend checking with your country’s customs office for specific details.
If you’re unable to purchase machines or tablets on our website, it likely means we haven’t shipped to your country before and need to verify import regulations before processing orders. If you’re interested in purchasing and need assistance, please reach out to [email protected], and we’ll be happy to help!
Have more questions?
Please reach out to our customer support chat at the bottom of the screen.