Return Policy for Unopened and Unused devices click here

 

Return Policy for Used or Opened devices click here

 

Tablets and other consumables are not eligible for return.

 

Accessories are not eligible for return. This includes tubing, filters, water kits, carrying cases, chargers, and other non-consumable components.

 

Orders canceled before shipping are subject to a 5% processing fee to cover administrative and payment gateway costs.

 

Failed Deliveries & Returns to Sender: If a package is returned to us due to a failed delivery attempt (e.g., incorrect address or unavailability), a 10% restocking fee will apply. The customer will also be responsible for reshipping charges.

 

Damaged packages: If a device arrives damaged and does not function properly, please contact [email protected] within 5 days of delivery. We will assess the issue and, if applicable, arrange a replacement or repair. To see warranty information, click here.

 

Since all machines are fully tested before shipping, they will show some runtime hours and may have a small amount of distilled water inside.

 

We manage returns for products purchased directly from our website at www.axiomh2.com. If you purchased from a different vendor, contact them directly for return instructions.