Axiom H2 Shipping, Returns & Warranty Policy

Please review our policies carefully before completing your order. If you have any questions, our team is here to help at [email protected]

Machines (Therapeutic Hydrogen Devices)

Order Cancellation:
Orders canceled before shipping are subject up to a 10% processing fee to cover administrative and payment gateway costs.

For our Supersaturated Hydrogen Water Bottle, the cancellation fee is 3%.

• If you paid using certain payment methods (e.g., PayPal, Klarna, or Affirm), additional non-refundable processing fees may apply depending on their terms.

Returns:
Due to the medically sourced components and therapeutic nature of our hydrogen devices, returns are not accepted once a machine has shipped. Each device is thoroughly tested, quality-inspected, and manufactured for individual use. This ensures every customer receives a brand-new unit that meets the highest hygiene and safety standards.

Warranty & Defects:
If your machine arrives damaged or is not functioning as intended, please contact us within 5 days of delivery at [email protected]. Our team will assess the issue and, if applicable, arrange a repair or replacement.

Accessories

Examples include: tubing, filters, water kits, carrying cases, chargers, or other non-consumable components.

Return Window:
Accessories may be returned within 5 days of delivery, provided they are unused, undamaged, and in original packaging.

Restocking & Fees:

* Domestic Returns: up to 10% restocking and processing fee applies.
* International Returns: up to 20% restocking fee. Customers are responsible for return shipping and any import charges.

Tablets & Consumables

Return Window:
Oral SSH™ Tablets or other consumables may be returned within 5 days of delivery, only if unopened, unused, and in tamper-sealed packaging.

Opened Items:
For safety reasons, opened or partially used items are not eligible for return.

Restocking & Fees:

* Domestic Returns: up to 10% processing fee.
* International Returns: up to 20% restocking fee. Return shipping is the customer’s responsibility.

Shipping Policy

Machines and Supersaturated water bottle:
Shipping is included in the listed price for both domestic and international orders.

Accessories & Tablets:
Shipping is calculated at checkout based on weight and destination.

Failed Deliveries & Returns to Sender:
If a package is returned due to a failed delivery attempt (e.g., incorrect address or unavailability), a 10% restocking fee will apply. The customer will also be responsible for any additional reshipping charges.

Import Taxes & Duties (International Orders):
Import taxes and duties are not included in the product price and are the responsibility of the customer. These fees are determined by your country’s customs authority.
We are actively working to establish more local distributors to help reduce these fees for international customers.

Return Process:

1. Contact [email protected] within 5 days of delivery to request return authorization.
2. Items must be shipped unused and in original packaging within 10 days of approval.
3. Once received and inspected, your refund (minus applicable fees) will be processed within 7–10 business days.
4. Unauthorized returns will not be refunded.

Note: We reserve the right to deny returns or issue partial refunds if the returned product is used, damaged, or missing components.

Thank you for choosing Axiom H2. We’re committed to supporting your health journey with integrity, transparency, and the highest-quality hydrogen technology available.